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Frequently Asked Questions

Q: What is your lead time for a custom order?
A: We will get your shipment out in approximately 10 business days once the order is placed.
Q: To secure the numbers to the substrate, do you recommend a silicone or epoxy bonding agent?
A: As each application is different, we recommend looking for a product that will be compatible with your substrate (vinyl, stone, wood, stucco, etc.) and the steel pins provided. The epoxy or silicone should be weather resistant and able to seal the hole you are adding into your house.
Q: How wide will the numbers be?
A: Each font and number vary in width.  If you require a measurement of the width, please contact our team and we would be happy to provide you with the information you require.
Q: Are there limitations to custom numbers?
A: If you find a font you like which is not offered on our site, require a custom size, or need to match colors we would be happy to correspond with you to find the best solution and provide you with a quote.
Q: Can I get a preliminary mockup of what our order would look like?
A: Absolutely.  Whether you require measurements to ensure your order will fit your space or you want to ensure the order will look as you imagine, we can create and send you a file to approve before placing your order.
Q: What is included with my order?
A: You will receive the number(s)/plaque, stainless steel mounting pins, 3/8" spacers, paper drill template, and installation instructions.
Q: How will my order be shipped?
A: All standard shipping is completed through the standard US and Canada postal service.
Q: What methods of payment are available?
A: We take MasterCard and Visa.
Q: How difficult is the installation process?
A: Our house numbers are a simple DIY project and only require a drill, appropriately sized bits, safety glasses, caulking gun, and tape. Please see the installation page for detailed instructions.
Q: If I require a larger order of numbers what is the best way to order?
A: In the event that you are looking to have numbers for multiple houses or condominium/apartment units, please contact us.  We can help you with your project to ensure all your requirements are met.